Gusto is an easy, well-designed payroll, benefits and basic-HR platform that small businesses find simple to run, though support and edge-case error resolution draw criticism.
Pros & cons
Pros
- Easy, well-designed payroll and onboarding for SMBs
- Combines payroll, benefits and basic HR affordably
Cons
- – Support is slow on edge cases
- – Payroll/tax errors can take weeks to fix
What users really rate it
Our 4.3/5 consensus is weighted by review volume across the public sources below (captured Jul 2026). We aggregate the numbers rather than send you off to a single site.
| Source | Rating | Reviews |
|---|---|---|
| Capterra | 4.6 / 5 | 4,148 |
| G2 | 4.6 / 5 | 11,743 |
| Trustpilot | 2.4 / 5 | 2,470 |
| Consensus | 4.3 / 5 | 18,361 total |
Key features
- Core HR / HRIS
- Payroll
- Benefits admin
- Onboarding
- ◑ Reporting & analytics (add-on/tier)
- Public pricing
How Gusto compares
See Gusto next to the other Human Resources Software we reviewed:
RipplingOur score 90/100 · 4.8/5 users
BambooHROur score 88/100 · 4.5/5 users
WorkdayOur score 82/100 · 4.3/5 users
ADP Workforce NowOur score 81/100 · 4.3/5 users
See the full Human Resources Software comparison
Gusto head-to-head
Direct comparisons with the alternatives buyers weigh most:
How we rate Gusto. The user rating is a consensus we calculate across public review platforms (weighted by volume); our score is a transparent 100-point rubric. We may earn a commission if you sign up through our link, at no cost to you — it never affects our rating. Read our methodology →
Ready to try Gusto?
Check current pricing and plans on the official site.