ServiceMax is an enterprise field service application, built on the Salesforce platform, focused on work-order and installed-base asset management, parts/inventory and depot repair. Its deep customization and ERP/Salesforce integration suit large asset-heavy operations, but reviewers cite occasional performance issues and a high cost with a weaker value-for-money score.
Pros & cons
Pros
- Deep customization and strong installed-base asset and work-order management
- Tight integration with the Salesforce ecosystem and ERP systems
Cons
- – Reports of performance issues and occasional downtime
- – Enterprise pricing and complexity with a low value-for-money rating
What users really rate it
Our 4.3/5 consensus is weighted by review volume across the public sources below (captured Jul 2026). We aggregate the numbers rather than send you off to a single site.
| Source | Rating | Reviews |
|---|---|---|
| Capterra | 4.3 / 5 | 43 |
| Consensus | 4.3 / 5 | 43 total |
Key features
- Scheduling & dispatch
- Work orders & assets
- Technician mobile app
- ◑ Quoting & payments (add-on/tier)
- Inventory/parts
- Accounting/ERP integration
How ServiceMax compares
See ServiceMax next to the other Field Service Management Software we reviewed:
JobberOur score 88/100 · 4.6/5 users
Housecall ProOur score 86/100 · 4.7/5 users
ServiceTitanOur score 84/100 · 4.4/5 users
Salesforce Field ServiceOur score 82/100 · 4.3/5 users
See the full Field Service Management Software comparison
ServiceMax head-to-head
Direct comparisons with the alternatives buyers weigh most:
How we rate ServiceMax. The user rating is a consensus we calculate across public review platforms (weighted by volume); our score is a transparent 100-point rubric. We may earn a commission if you sign up through our link, at no cost to you — it never affects our rating. Read our methodology →
Ready to try ServiceMax?
Check current pricing and plans on the official site.